Usability analysis
– see your systems through the eyes of the user
What do your users really experience?
Do you receive many support inquiries? Are you losing users along the way? We help you find the answers. Our usability analysis helps identify what causes friction, what can be improved, and what actually impacts the user experience and your business.
It’s about evaluating and analyzing the system from the user’s real-life perspective – to uncover obstacles, misunderstandings, or unnecessary steps that affect the overall experience.
Curious? Ionella on our team is happy to tell you more.
Contact Ionella
Why usability should be prioritized
Good usability isn’t about pretty buttons. It’s about helping more users succeed, feel secure, and want to stay. The result? Less frustration, fewer support tickets, and better business outcomes.
- 200% higher conversion with excellent UX
- 88% leave after a negative experience
- 25% increased loyalty when UX is improved
- 75% judge credibility based on design
Source: Maze, 2024 (maze.co)
What does the analysis deliver?
A usability analysis can have both immediate and long-term impact. The results show in users’ everyday experience and in your business metrics.
- Fewer support tickets
- Shorter learning time
- More satisfied users
- Increased loyalty
- Better business results
A quote from one of our clients, Bokinfo, following our analysis of two of their web applications:
"What we found most valuable about the usability analysis was gaining an outside perspective on our web applications and how they are perceived by our users. We were already aware of several shortcomings, but had over time grown used to them to some extent. Having these documented in a structured way — and being made aware of a few new insights as well — was greatly appreciated."
How the analysis is done
We review your interface to find what causes confusion, unnecessary steps, or errors for the users. Depending on the situation, we use one or more analysis methods – such as walkthroughs of typical user flows or a structured evaluation against well-established principles and methods.
We deliver a report with concrete improvement suggestions to handle further in your team or together with us.
It's easy to get started
The set up is shaped after what suits your needs - from a first meeting to a complete analysis.
Curious? Ionella on our team is happy to tell you more.
Contact Ionella